Preguntas frecuentes
Una colección de nuestras principales consultas
¿Dónde puedo encontrar los YOGI TEA® ?
Los productos YOGI TEA® se encuentran en todas las tiendas especializadas en alimentación BIO, en herbolarios, dietéticas, farmacias y parafarmacias.
¿Son vuestros productos BIO?
Uno de nuestros principios es la adquisición de materia prima de todo el mundo que cumple, siempre, con la máxima calidad. Ninguna de nuestras infusiones contiene ingredientes sintéticos.Todos los ingredientes usados en YOGI TEA® se cosechan en cultivos ecológicos controlados y están certificados según el reglamento sobre producción y etiquetado de los productos ecológicos de la UE (CE) 834/2007. Disponemos de certificados de análisis para todas nuestras materias primas, que confirman el cumplimiento de las disposiciones legales. Información detallada en nuestra página web.
Do your products contain any gluten?
We are happy to confirm that all our current teas are gluten-free and the facility they are produced in is gluten-free. In addition, our tea bag material and packaging contain no added gluten.
Are your products vegan?
All our teas are vegetarian, and all our teas are vegan with the exception of the following three Yogi tea varieties: Honey Lavender Stress Relief, Honey Lemon Throat Comfort, and Honey Chai Turmeric Vitality. While these three teas were previously vegan, we recently added real Honey Powder to their formulas, and honey as a natural ingredient cannot be vegan certified. You will be able to identify which version you have by looking at the Supplement Facts panel ‘Other Ingredients’ section to see if ‘Honey Powder’ is listed. In addition, the new versions of these teas will no longer have the Vegan symbol printed on their cartons.
Do your products contain caffeine?
We have over 40 varieties of herbal, green and black teas. Some of them contain caffeine, while others are naturally caffeine-free.
Caffeine content information can be found on the bottom left corner of the Yogi tea cartons and on the individual tea envelopes. The caffeine content of each Yogi tea will be listed as one of the following:
• Contains Caffeine: Indicates a tea that contains caffeine. The amount of caffeine is detailed within the Supplement Facts panel, as well as on the back of the individual tea envelope.
• Caffeine Free: Indicates a tea that does not contain any caffeine as it is made from ingredients that are naturally caffeine-free.
• Decaffeinated: Indicates a tea made with some amount of decaffeinated Green Tea leaves, and contains some small residual amount of caffeine.
What is your refund policy?
We strive to deliver products of the highest quality and want you to be completely satisfied with your purchase. Our refund policy reflects our commitment to ensuring that every customer receives exceptional service. Upon reviewing your request, we may offer a refund or replacement depending on the circumstances. Refunds will be processed using the original payment method. Replacements will be subject to product availability.