Domande frequenti
Una raccolta delle nostre principali richieste
Dove si comprano i prodotti YOGI TEA®?
I prodotti Yogi Tea sono disponibili in tutti i negozi specializzati in alimentazione biologica, in alcune erboristerie, farmacie e parafarmacie.
I prodotti YOGI TEA® sono biologici?
Uno dei nostri principi prevede l’acquisto in tutto il mondo di materie prime che vantano esclusivamente la massima qualità. Nessuno dei nostri infusi contiene ingredienti artificiali.Tutti gli ingredienti utilizzati negli YOGI TEA® provengono da agricoltura biologica controllata e sono certificati ai sensi del Regolamento biologico dell’UE (CE) 834/2007. Siamo in possesso di certificati di analisi relativi a tutte le nostre materie prime che ne certificano la conformità alle disposizioni legislative. Ulteriori informazioni sono disponibili sul nostro sito Internet.
Are your products vegan?
All our teas are vegetarian, and all our teas are vegan with the exception of the following three Yogi tea varieties: Honey Lavender Stress Relief, Honey Lemon Throat Comfort, and Honey Chai Turmeric Vitality. While these three teas were previously vegan, we recently added real Honey Powder to their formulas, and honey as a natural ingredient cannot be vegan certified. You will be able to identify which version you have by looking at the Supplement Facts panel ‘Other Ingredients’ section to see if ‘Honey Powder’ is listed. In addition, the new versions of these teas will no longer have the Vegan symbol printed on their cartons.
Do your products contain caffeine?
We have over 40 varieties of herbal, green and black teas. Some of them contain caffeine, while others are naturally caffeine-free.
Caffeine content information can be found on the bottom left corner of the Yogi tea cartons and on the individual tea envelopes. The caffeine content of each Yogi tea will be listed as one of the following:
• Contains Caffeine: Indicates a tea that contains caffeine. The amount of caffeine is detailed within the Supplement Facts panel, as well as on the back of the individual tea envelope.
• Caffeine Free: Indicates a tea that does not contain any caffeine as it is made from ingredients that are naturally caffeine-free.
• Decaffeinated: Indicates a tea made with some amount of decaffeinated Green Tea leaves, and contains some small residual amount of caffeine.
What is your refund policy?
We strive to deliver products of the highest quality and want you to be completely satisfied with your purchase. Our refund policy reflects our commitment to ensuring that every customer receives exceptional service. Upon reviewing your request, we may offer a refund or replacement depending on the circumstances. Refunds will be processed using the original payment method. Replacements will be subject to product availability.